Privacy Policy
Last Updated: March 22, 2026
Welcome to Bin Defender. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
1. Information We Collect
We may collect the following types of information when you interact with our website or purchase services:
Personal Information
- Name
- Email address
- Phone number
- Service address
- Billing address
- Payment information
Payment details are processed securely through our third-party payment processor and are not stored directly by Bin Defender.
Service Information
To provide bin cleaning services we may also collect:
- Trash collection day
- Number of bins
- Preferred service plan
- Access instructions (gate codes, special instructions)
2. How We Use Your Information
We use the information we collect to:
- Schedule and provide services
- Process payments
- Communicate appointment reminders
- Send service notifications
- Respond to customer support requests
- Improve our services and website
We do not sell or rent your personal information to third parties.
3. SMS and Text Messaging
By providing your phone number, you consent to receive service-related text messages from Bin Defender, including:
- Appointment reminders
- Service updates
- Billing notifications
Message frequency may vary.
You may opt out at any time by replying STOP to any text message.
Standard message and data rates may apply.
4. Cookies and Website Data
Our website may use cookies or analytics tools to understand how visitors use our site. This helps us improve website performance and user experience.
Cookies do not collect sensitive personal information.
5. Third-Party Services
We may use trusted third-party providers to support our business operations, including:
- Payment processors
- Customer relationship management (CRM) software
- Website hosting services
- SMS communication services
These providers may only access information necessary to perform their services.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission can be guaranteed to be 100% secure.
7. Changes to This Privacy Policy
Bin Defender reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact:
Bin Defender
Serving Lakeland, Winter Haven, Bartow, Plant City, Brandon, and surrounding areas in Polk and Hillsborough Counties, Florida.
Email: info@bindefender.com
Phone: 863-529-3265